{"id":6186,"date":"2020-03-10T15:07:03","date_gmt":"2020-03-10T08:07:03","guid":{"rendered":"https:\/\/t5r.vn\/?page_id=6186"},"modified":"2020-03-10T15:07:07","modified_gmt":"2020-03-10T08:07:07","slug":"contact-center-account-manager-hcm","status":"publish","type":"page","link":"https:\/\/t5r.vn\/en\/contact-center-account-manager-hcm\/","title":{"rendered":"Contact Center, Account Manager, HCM"},"content":{"rendered":"\n<p class=\"has-background has-medium-font-size has-light-green-cyan-background-color wp-block-paragraph\"><strong>Contact Center, Account Manager, HCM <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Request:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Experience in statistical probability and reporting.<\/li><li>Experience in managing a customer care group or equivalent, with basic knowledge of the service industry.<\/li><li>Experience in analysis, design, system integration.Experience in evaluating, researching and developing new services and products.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Job description<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Managing directly the development of customer solutions and solutions about Contact Center &#8211; Call center to meet the requirements and strategies of the company.<\/li><li>Responsible for the progress of related projects<\/li><li>Plan action by month \/ quarter \/ year in accordance with the strategic direction of the Company.<\/li><li>Control and execute periodic and arising reports.<\/li><li>Managing and controlling the work of the Customer Service Department staff in handling and responding to customer requests.<\/li><li>Ensuring that all customer complaints, complaints and inquiries are resolved quickly.<\/li><li>Proposing ideas \/ initiatives to improve service quality.<\/li><li>Directly perform other duties as required by the direct administrative officer<br><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Contact Center, Account Manager, HCM Request: Experience in statistical probability and reporting. Experience in [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-6186","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/t5r.vn\/en\/contact-center-account-manager-hcm\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.3\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"T5Research\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Contact Center, Account Manager, HCM | T5Research\" \/>\n\t\t<meta property=\"og:url\" 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