{"id":6186,"date":"2020-03-10T15:07:03","date_gmt":"2020-03-10T08:07:03","guid":{"rendered":"https:\/\/t5r.vn\/?page_id=6186"},"modified":"2020-03-10T15:07:07","modified_gmt":"2020-03-10T08:07:07","slug":"contact-center-account-manager-hcm","status":"publish","type":"page","link":"https:\/\/t5r.vn\/en\/contact-center-account-manager-hcm\/","title":{"rendered":"Contact Center, Account Manager, HCM"},"content":{"rendered":"\n<p class=\"has-background has-medium-font-size has-light-green-cyan-background-color\"><strong>Contact Center, Account Manager, HCM <\/strong><\/p>\n\n\n\n<p><strong>Request:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Experience in statistical probability and reporting.<\/li><li>Experience in managing a customer care group or equivalent, with basic knowledge of the service industry.<\/li><li>Experience in analysis, design, system integration.Experience in evaluating, researching and developing new services and products.<\/li><\/ul>\n\n\n\n<p><strong>Job description<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Managing directly the development of customer solutions and solutions about Contact Center &#8211; Call center to meet the requirements and strategies of the company.<\/li><li>Responsible for the progress of related projects<\/li><li>Plan action by month \/ quarter \/ year in accordance with the strategic direction of the Company.<\/li><li>Control and execute periodic and arising reports.<\/li><li>Managing and controlling the work of the Customer Service Department staff in handling and responding to customer requests.<\/li><li>Ensuring that all customer complaints, complaints and inquiries are resolved quickly.<\/li><li>Proposing ideas \/ initiatives to improve service quality.<\/li><li>Directly perform other duties as required by the direct administrative officer<br><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Contact Center, Account Manager, HCM Request: Experience in statistical probability and reporting. Experience in [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-6186","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"jetpack_shortlink":"https:\/\/wp.me\/P7vw8O-1BM","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/t5r.vn\/en\/wp-json\/wp\/v2\/pages\/6186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/t5r.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/t5r.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/t5r.vn\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/t5r.vn\/en\/wp-json\/wp\/v2\/comments?post=6186"}],"version-history":[{"count":2,"href":"https:\/\/t5r.vn\/en\/wp-json\/wp\/v2\/pages\/6186\/revisions"}],"predecessor-version":[{"id":6188,"href":"https:\/\/t5r.vn\/en\/wp-json\/wp\/v2\/pages\/6186\/revisions\/6188"}],"wp:attachment":[{"href":"https:\/\/t5r.vn\/en\/wp-json\/wp\/v2\/media?parent=6186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}