Contact Center, Account Manager, HCM


  • Experience in statistical probability and reporting.
  • Experience in managing a customer care group or equivalent, with basic knowledge of the service industry.
  • Experience in analysis, design, system integration.Experience in evaluating, researching and developing new services and products.

Job description

  • Managing directly the development of customer solutions and solutions about Contact Center – Call center to meet the requirements and strategies of the company.
  • Responsible for the progress of related projects
  • Plan action by month / quarter / year in accordance with the strategic direction of the Company.
  • Control and execute periodic and arising reports.
  • Managing and controlling the work of the Customer Service Department staff in handling and responding to customer requests.
  • Ensuring that all customer complaints, complaints and inquiries are resolved quickly.
  • Proposing ideas / initiatives to improve service quality.
  • Directly perform other duties as required by the direct administrative officer

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