Contact Center, Account Manager, HCM

Request:

• Experience in statistical probability and reporting.
• Experience in managing a customer care group or equivalent, with basic knowledge of the service industry.
• Experience in analysis, design, system integration.Experience in evaluating, researching and developing new services and products.

Job description

• Managing directly the development of customer solutions and solutions about Contact Center – Call center to meet the requirements and strategies of the company.
• Responsible for the progress of related projects
• Plan action by month / quarter / year in accordance with the strategic direction of the Company.
• Control and execute periodic and arising reports.
• Managing and controlling the work of the Customer Service Department staff in handling and responding to customer requests.
• Ensuring that all customer complaints, complaints and inquiries are resolved quickly.
• Proposing ideas / initiatives to improve service quality.
• Directly perform other duties as required by the direct administrative officer