Telephone Interviews

At T5Research, we conduct your telephone interviews quickly, professionally and competently. With an effective call centre, trained interviewers and a solid methodical foundation, we ensure high-quality telephone interviews.

T5Research’s telephone interviews (CATI)

We conduct both small and large surveys – b2c- as well as b2b analyses. We have telephone interview (CATI) departments in Ho Chi Minh City and Hue province, where we have 50 telephone interview stations and some 150 skilled and quality-conscious telephone interviewers. We use the CATI system Catglobe for our telephone interviews, which ensures that interviews are collected effectively.

• We create relevant jobs for 150 students.
• Our interviewers undergo thorough training in demographics and conversation technique.
• High interview quality presupposes that the interviewers are not paid on piece-rates or bonuses. Therefore, our interviewers receive a fixed hourly rate. Read more about interview quality here.
• As thanks to our respondents, we support a number of charitable causes.

We are with you the entire way to make sure that you receive a quality product – regarding question format, survey design, interview collection and delivery of the results in the format best suited to you.

Omnibus – 1.000 telephone interviews every week

You can ask questions on our telephone omnibus, in which our call centre conducts 1,000 nationally representative interviews every week with citizens over the age of 15 or 18. If you wish to ask a question in our omnibus, we can deliver the results on the day following the conclusion of the interview collection – in a data file and/or table report, including standard demographics (gender, age, and geography).

The advantage of using the T5Research omnibus is that it is cost-effective, as several clients share the expenses. If the target segment in your survey is very narrow, or if you want to ask a small number of questions to a large target group, T5research’s omnibus will reduce your costs significantly.

If your target group is limited to a smaller geographic area, if you need interviews conducted with a more specifically defined group (e.g. your customers) or if your questionnaire is of a certain extent, independent telephone interviews will be the ideal way to conduct your survey.

Telephone interviews are an intelligent choice, when you want knowledge about the entire population.

Telephone interviews is the most suitable, valid and precise method for nationally representative surveys. An advantage of telephone interviews is that the method can include groups that do not use the internet – as opposed to web interviews. This makes the telephone interview an intelligent choice, when you want knowledge about the entire population.

CATI – Computer-Assisted Telephone Interview

All telephone interviews at T5research are conducted as CATI (Computer-Assisted Telephone Interview). For this, we use the survey system Catglobe, which streamlines the data collection process. Catglobe is, among other things, capable of customizing the question order, based on the respondent’s answers and the already available information about the respondent.