How do I get started?

It is easy to get started with your CEM Intelligence solution. You can get going from one day to the next, if we are already providing studies or CEM solutions within your industry. If we have not already charted the survey needs of your industry, this is step 1 of the implementation process, which is illustrated below.

Call us to hear more about CEM Intelligence and how to get started.

 

CEM solution implementation process
Step 1
Map and streamline research needs.
Step 2
Define a profile for your workforce and possibly branches/partners.
Define who’s in need of which types of research.
Step 3
Define customer profile:
1. Potential customers.
2. Current customers.
3. Previous customers.
Step 4
Define what real time actions are taken in response to results.
Step 5
Define each individual employee’s reporting cockpit.

T5R PanelOmni-approach

sms-survey

CEMOmni-approach

Omnibus

Research services

market research

Contact centerOmni-channel

market research